Delivery times are specified on each items description on our website. The Seller's policy is to dispatch in stock goods within 24 hours of receiving the order. However, this can vary subject to buyer’s availability to accept delivery and in some cases, confirm the delivery addresses. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Custom made furniture are not kept in stock and delivery times may take between 2 to 12 weeks. We strongly recommend you to check custom made items delivery times before place an order.
Hair Furniture is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.
Delivery price is shown at the check-out and is calculated depending on the size and weight of each item and the delivery address.
Small items & Electricals
Small items and Electricals (hood dryers, climazones, trolleys, etc.) will be delivered by third party delivery companies ‘next day delivery’ services.
The ‘Next Day’ delivery service is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery - contact Customer Services for more information. Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.
Large and Heavy Items
For large and heavy items, we use a third-party delivery company and items will be sent on a pallet. Pallet deliveries cannot be left unattended and without signature of the receiver. Therefore, we will contact you to arrange delivery on a convenient date for you to accept. Please note that if you don’t accept the delivery on the date previously agreed you will be charged extra for a re – arrange delivery.
All the pallets will be delivered up to front door and/or ground floor of the premises only, as drivers are not allowed to carry loads due to Health and Safety rules and regulations. Never the less if you think the driver and/or delivery company representative was not polite or helpful or did not full fill their duty please contact us.
Cancellation after dispatch or on custom orders cannot be accepted.
SHORTAGES & DAMAGES
Goods must be inspected on delivery and all claims for shortages or damages must be reported to the Seller within 24 hours of receipt of goods by email to firstname.lastname@example.org. Hair Furniture will also require photographic evidence of damages and faults in order to resolve any issues.
We are here to help if there is any problem, so if your items are faulty or damaged please contact us and we will offer you solutions or replace the item if necessary, we will guide you either by email or by phone. We won’t stop offering support until the problem is sorted.
At delivery please check the parcels or pallets, if you notice any misshape, tear, stains from other liquid rather than water or any other evidences that the item may be damaged please take pictures and add a note on the delivery receipt that you need to sign, or ask the driver to add the note. The more information you can give us and photos the better.
Delivery companies insure won’t accept any claim once 24h from delivery have passed hence we won’t be responsible for any damage or shortages not reported within 24 hours of receipt of goods.
If you cannot open the items within 24h please inform us as soon as possible.
In the unlikely event that you are not entirely satisfied with any of the items from your order you may return them to us within 14 days of the specified delivery date for a refund, drop us an email to email@example.com with your full name, order number, item and the reason for the return. Please note your returns must be delivered to us within this time, in their original packaging and saleable condition. Returns received outside of this time period will not be accepted.
The customer is responsible for the returns postage fee and for the item until it reaches us. We suggest you use a secure delivery method (which requires a signature upon delivery). Please note that refund won’t be processed until the item has arrived to our premises and pass the inspection.
Please allow 10 working days from when the product has been received by us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same account or card with which you made your original purchase. If there is a problem with issuing a refund to your account or card, our customer service team will contact you. If you prefer a different refund method please contact us to discuss alternatives.